FAQs
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How can I ensure on time delivery?
- Get your art/design prepared ASAP, preferably in the spring! Whether using your designer or ours, we need to be ready to go.
- Order as soon as possible so that we can be ahead of the production line.
- Read our "Helpful Tips". Helpful Tips.
What forms of payment are accepted?
- Check
- Purchase Order (P.O.)
- Credit Card (add 3.5%)
Can we pay with several different methods?
Yes! We can apply payments from several different sources to your invoice. We can also break the invoice into smaller ones.
How can we get or provide custom art?
- If you have a designer, please provide the art to us.
There may be additional art fees to “fit” the designs to the products ordered. - If you are using Shutterstock, provide the image number to us. There may be additional art fees to “fit” the designs to the products ordered.
- We also offer professional art & design services for all custom products!
Are returns allowed?
- Custom made products are not returnable. Sorry!
- Drill Masters ARE returnable under the manufacturer's Lifetime Limited Warranty.
Where is your office located?
We're based in Arlington, Texas, but we work with bands all over the country.
How can I contact you?
The FASTEST and BEST way to contact us is by using the Contact Form.
We can answer questions or set up a time to talk PERSONALLY.